Terms & Conditions

1. General

These Terms and Conditions apply to all orders placed with BigSur Limited trading as Capsule Homes Ireland (capsulehomes.ie) (“the Company”, “we”, “us”, “our”).

By placing an order, the customer agrees to these Terms.

These Terms are governed by the laws of the Republic of Ireland.

2. Planning Permission and Building Regulations

Ensuring compliance with planning permission, exempted development rules, and building regulations is the sole responsibility of the customer and landowner.

The Company does not provide legal or planning advice and is not responsible for verifying whether planning permission is required.

Customers must confirm requirements with:

• Local County Council
• Building Control Office
• Architect / Engineer

Failure to obtain required permissions does not cancel the order.

3. Product Description

Capsule homes are prefabricated modular structures manufactured off-site and delivered ready for installation.

Due to the nature of modular construction:

• minor cosmetic variations may occur
• sealant lines, panel joints, or transport marks may be visible
• product may differ slightly from images

Images on the website are for illustration purposes only. Specifications may change without notice.

4. Orders and Payment

Orders are confirmed only after:

• written order confirmation
• payment or deposit received

Full payment is required before delivery unless agreed in writing.

Payment methods:

• Bank transfer
• Approved payment method

Prices are in Euro (€). Prices are exclusive of VAT unless stated. VAT is charged at the Irish rate where applicable. The Company may correct pricing errors.

5. Custom Orders / Made to Order Products

Capsule homes are made to order.

Under EU consumer law, custom-made goods may not be cancelled once production has started. Deposits are non-refundable after production begins.

6. Delivery

Delivery available across Ireland. Typical delivery cost: €1,500 – €2,000 (may vary depending on location).

Additional delivery costs may apply for:

• remote areas
• restricted access
• special transport
• ferry transport

Delivery vehicle:

• approx 7.5 tonne truck
• approx 8 m long
• approx 2.6 m wide

Weight of unit: 3–10 tonnes depending on model.

Customer must ensure safe access. Damage to driveways, lawns, walls etc due to access limitations is customer responsibility.

7. Crane / Lifting Equipment

If crane, teleporter, or lifting equipment is required, the customer must arrange and pay for it unless agreed in writing.

The Company is not responsible for lifting or positioning unless included in writing.

8. Site Preparation

Before delivery customer must ensure:

• clear access
• level ground
• suitable base / foundation
• space for installation
• access for truck / crane

Customer must provide:

• electricity
• water
• drainage / septic
• gas if required

Installation may be postponed if site not ready. Additional charges may apply.

9. Delivery Timing

Delivery dates are estimates.

Delays may occur due to:

• shipping
• weather
• factory delays
• customs
• force majeure

Delivery time is not guaranteed.

10. Failed Delivery

If delivery fails due to customer:

• no access
• no one present
• site not ready

Customer pays redelivery. Typical failed delivery charge:

• Up to €1,000 order — €500
• €1,000–€3,500 — €800
• Over €3,500 — €1,500

Additional charges may apply.

11. Installation

Installation is not included unless agreed.

If installation is included:

• must be done on prepared site
• delays caused by customer are chargeable

If third party installs: Company not responsible.

12. Transfer of Risk and Ownership

Risk passes on delivery. Ownership remains with Company until full payment received. Customer may not resell before payment.

13. Warranty

Products conform to specification at delivery.

Warranty does not cover:

• wear and tear
• misuse
• incorrect installation
• poor foundation
• weather damage
• modifications
• third-party work

Prefab products may show minor marks or joints. This is not a defect. Statutory rights not affected.

14. Liability

We are not liable for:

• planning issues
• site problems
• third party work
• loss of profit
• delays beyond control

We are liable only where required by Irish law. Nothing limits liability for:

• death
• personal injury
• fraud

15. Customer Responsibilities

Customer must obtain:

• planning permission
• landlord consent
• neighbour access
• building compliance

Customer must provide utilities. Customer must ensure safe access. Extra costs caused by customer are payable.

16. Force Majeure

We are not liable for delays caused by:

• weather
• shipping delays
• strikes
• customs
• war
• government rules
• factory delays
• power failure

17. Complaints

Email: info@capsulehomes.ie
Phone: +353 89 213 6215

Include:

• name
• address
• invoice number
• model
• description

We respond within 5 working days.

18. Privacy

We comply with GDPR. See Privacy Policy on website. Website uses analytics and tracking.

19. Law and Jurisdiction

Irish law applies. Disputes handled in Ireland courts.