Privacy Policy

BigSur Limited, trading as Capsule Homes Ireland (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.capsulehomes.ie, contact us, submit an enquiry, request a quote, or purchase products or services from us.

This Privacy Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Irish data protection law.

1. Who We Are

Company name: BigSur Limited
Trading name: Capsule Homes Ireland
Website: www.capsulehomes.ie
Email: info@capsulehomes.ie
Phone: 089 136 215
Address: Dublin, Ireland

For the purposes of data protection law, BigSur Limited is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Identity and contact data

• full name
• email address
• phone number
• postal address
• delivery address
• billing details

b) Enquiry and project data

• details you provide when requesting a quote
• information about your property or site
• planning-related questions
• intended use of the unit
• preferred model, specification, budget, and timeline
• any documents, drawings, photos, or messages you send to us

c) Transaction data

• order details
• payment-related information
• invoice details
• deposit information
• delivery and installation details
• communications relating to your order

d) Technical data

• IP address
• browser type and version
• device information
• time zone
• operating system
• referral source
• website usage data

e) Marketing and communications data

• your preferences in receiving marketing from us
• records of communications by email, phone, WhatsApp, website form, or social media

3. How We Collect Your Data

We collect personal data in the following ways:

• when you visit our website
• when you fill in a contact form
• when you request a quote
• when you contact us by email, phone, WhatsApp, or social media
• when you place an order or pay a deposit
• when you subscribe to marketing communications
• through cookies and analytics tools on our website
• from advertising tools such as Facebook Pixel

4. How We Use Your Personal Data

We use your personal data for the following purposes:

a) To respond to enquiries

We use your data to reply to your questions, provide information, arrange calls, and prepare quotations.

b) To provide our products and services

We use your data to process orders, arrange production, delivery, installation, invoicing, and after-sales support.

c) To manage our business and records

We may use your data for internal administration, customer support, fraud prevention, legal compliance, and record keeping.

d) To improve our website and services

We use analytics and website usage data to understand how visitors use our site and to improve performance, content, and user experience.

e) To send marketing communications

We may send you updates, offers, and marketing messages where you have consented, or where otherwise permitted by law.

f) To advertise and measure campaign performance

We may use tools such as Facebook Pixel to understand website activity, measure advertising effectiveness, and show relevant advertisements.

5. Special Note on Property and Planning Information

Because our business involves modular homes, garden rooms, and related products, you may provide information about your property, land, access, planning concerns, and intended use of the unit.

We use this information only to assess your enquiry, prepare quotations, discuss suitability, and provide guidance on our products and services.

Any information we provide regarding planning permission, exemptions, technical suitability, or site feasibility is provided for general guidance only and does not constitute legal, planning, engineering, or architectural advice.

6. Payments

If you make a payment, place an order, or pay a deposit, we may process the information necessary to manage the transaction and related records.

We do not state in this Privacy Policy that we store full card details unless that is actually the case. Payment processing may be carried out by secure third-party payment providers or banking partners, subject to their own privacy policies.

7. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary, including:

• IT and website service providers
• CRM or lead management systems
• analytics and marketing providers
• Facebook / Meta
• Google
• payment processors or banks
• accountants, legal advisers, and professional advisers
• delivery, logistics, installation, or subcontractor partners
• public authorities, regulators, or law enforcement where required by law

We require third parties to respect the security of your personal data and to process it in accordance with the law.

8. International Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA), including providers in the United States.

Where personal data is transferred outside the EEA, we will take appropriate safeguards as required by GDPR, such as:

• adequacy decisions
• Standard Contractual Clauses
• other lawful transfer mechanisms

9. Google Analytics

We use Google Analytics to help us understand how visitors use our website, improve performance, and enhance user experience.

Google Analytics may collect information such as:

• IP address
• device and browser information
• pages visited
• time spent on pages
• navigation paths
• interaction data

Where required, Google Analytics will only be used on the basis of your consent through our cookie banner. For more information on how Google processes data, please refer to Google’s privacy information.

10. Facebook Pixel

We use Facebook Pixel provided by Meta Platforms to measure the effectiveness of our advertising, understand website activity, and help us show relevant advertisements to people who may be interested in our products and services.

Facebook Pixel may collect information about your actions on our website, such as:

• page views
• form submissions
• quote requests
• other website interactions

Where required, Facebook Pixel will only be used on the basis of your consent through our cookie banner. For more information, please refer to Meta’s privacy policy.

11. Cookies

Our website uses cookies and similar technologies to:

• ensure the website functions properly
• remember preferences
• analyse traffic and usage
• improve performance
• support marketing and advertising

Some cookies are strictly necessary for the operation of the site. Other cookies, including analytics and marketing cookies, are used only where you have given consent, where required by law. You can manage your cookie preferences through our cookie banner or through your browser settings. A separate Cookie Policy may also be provided on our website.

12. WhatsApp, Email, Phone, and Website Forms

If you contact us by WhatsApp, email, phone, or website forms, we will process the information you provide to respond to your enquiry, communicate with you, and manage any potential or actual sale.

Please do not send sensitive personal data unless it is necessary. If you send us photos, plans, location information, or site details, we will use them only for the purpose of assessing your enquiry and providing relevant information or quotations.

13. Marketing Communications

If you subscribe to updates or otherwise consent to receive marketing, we may send you information about:

• new models
• promotions
• offers
• product updates
• company news

You can unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link in an email, where available
• contacting us at info@capsulehomes.ie
• asking us directly by phone or message

Opting out of marketing will not affect service-related communications.

14. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including:

• responding to enquiries
• fulfilling contracts
• maintaining business records
• complying with legal, tax, accounting, and regulatory obligations
• resolving disputes and enforcing agreements

Retention periods may vary depending on the nature of the data and our legal obligations. When we no longer need your personal data, we will securely delete or anonymise it.

15. Your Rights

Under the GDPR, you may have the following rights:

• the right to access your personal data
• the right to correct inaccurate personal data
• the right to request deletion of your data
• the right to restrict processing
• the right to object to processing
• the right to data portability
• the right to withdraw consent at any time, where processing is based on consent
• the right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:

Email: info@capsulehomes.ie
Phone: 089 136 215

We may need to verify your identity before responding to your request.

16. Complaints

If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first.

You also have the right to make a complaint to the Data Protection Commission in Ireland.

17. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no system can be guaranteed to be completely secure, and you provide information at your own risk when using the internet.

18. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before submitting personal data to them.

19. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal data from children.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices. Any updated version will be posted on this page with a revised “Last updated” date.

21. Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact:

BigSur Limited
Trading as Capsule Homes Ireland
Website: www.capsulehomes.ie
Email: info@capsulehomes.ie
Phone: 089 136 215
Address: Dublin, Ireland